[Hiring] Implementation Specialist II @EverCommerce

Role Description

We are looking for an Implementation Specialist to focus on EverHealth solutions. You will be your customers' trusted advisor from day one, guiding them through hands-on working sessions, championing best practices, and monitoring their usage to ensure they're getting real value from our software as quickly as possible. Your north star is time to first value—getting customers actively and confidently using the product as early as possible, then keeping their engagement high and positive for years to come.

This role moves fast and is still taking shape, so we're looking for someone who can get up and go: a self-starter who blazes their own trail, thrives in ambiguity, and doesn't wait to be told what to do next. You're energized by change, curious about how things work, and always looking for a smarter, faster way to help customers succeed.

• Serve as your customer's trusted advisor and main point of contact through the onboarding period, driving toward fast time to first value.
• Lead hands-on working sessions and webinar training with multiple customer stakeholders, coaching them on best practices and product usage.
• Monitor customer adoption and product usage, stepping in to drive engagement, remove blockers, and keep customers on track.
• Manage the overall onboarding project to ensure on-time delivery—including coordinating with our engineers for data migration needs, scheduling consulting sessions, facilitating partner integration engagements, and more.
• Respond promptly to inbound phone calls and emails, identifying and escalating priority issues.
• Manage multiple customer projects simultaneously.
• Use AI tools to work smarter and faster—drafting content, speeding up research, streamlining your workflow, and finding better ways to serve customers.
• Support learning content creation to advance our ongoing digital learning initiative.
• Be an expert on the EverHealth Platforms, maintaining a deep understanding of our technology and products.
• Be a great facilitator and problem solver, building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.
• Be willing to travel up to 15% to support in-person customer engagements.

Qualifications

• Bachelor’s Degree preferred.
• 1-3 years of experience in a SaaS customer success, onboarding, implementation, or similar customer-facing role.
• Highly AI-forward: you actively use AI tools in your day-to-day work and are excited to leverage them to work more effectively.
• A bias for action—you take initiative, solve problems without waiting for direction, and can blaze a trail in a fast-changing environment.
• Genuinely tech-savvy and a fast learner—comfortable picking up new software quickly and confidently guiding others through it.
• Strong bedside-like manner: you can patiently support others through a first-time experience.
• Excellent verbal and written communication skills.
• Strong time management skills.
• A willingness to share your past experience with the team to help create great customer experiences.
• Experience in Healthcare Tech or a related industry is a plus, not a requirement.
• Experience with Salesforce, Taskray, and ChurnZero or similar tools a strong plus.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
• Continued investment in your professional development.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program.

Compensation

EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $50,000 - $70,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!