[Hiring] Implementation Specialist @Distill

Role Description

We're looking for our first Implementation Specialist to own the customer onboarding experience from kickoff through launch.

• Own customer implementations from kickoff to successful launch
• Learn each customer's business and configure Distill around their goals
• Build customer workflows, target audiences, and search configurations
• Guide customers through onboarding, training, and adoption
• Identify blockers and proactively drive implementations forward
• Create playbooks, templates, and best practices that improve every future implementation
• Partner closely with Product and Engineering to turn customer feedback into product improvements
• Help transform manual implementation work into scalable product capabilities

Qualifications

• 3+ years in Implementation, Solutions Consulting, Customer Success, Technical Account Management, or a similar customer-facing role
• Experience onboarding SaaS customers from kickoff through go-live
• Strong project management and organizational skills
• Comfortable working directly with customers and cross-functional teams
• Curious, analytical, and excited to solve ambiguous problems
• Comfortable learning AI products and adopting new technologies quickly
• Excellent written and verbal communication skills
• Thrives in early-stage startup environments where you'll build processes—not just follow them

Benefits

• Work directly with experienced founders who have built and exited multiple successful startups
• Help shape both the customer experience and the product from the ground up
• Join at an early stage with significant ownership and influence
• Build with cutting-edge AI technology that's solving real customer problems
• Remote-first culture with a high degree of autonomy and trust
• Competitive salary and equity