[Hiring] Implementation Specialist @Keeper Security

Role Description

Keeper is hiring a driven, bilingual Implementation Specialist (Spanish) to join our B2B Support team. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

As an Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our customers. You will engage in close collaboration with our customers and work closely with our Implementation Manager to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience.

Responsibilities

• Oversee the delivery of Keeper’s software for all customers including initial deployments of new customers and expansion deployments of existing customers.
• Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience.
• Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise.
• Proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required.
• Communicate with Spanish and English speaking customers, both verbally and in writing.
• Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation.
• Gather feedback from customers and collaborate with the product development team to improve the functionality and usability of our solutions.
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope.
• Maintain consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns.

Qualifications

• 2+ years of progressive experience in SaaS support and/or implementation.
• Must be fluent, both verbal and written in Spanish, and English.
• Experience with Salesforce.
• Experience with Google docs and MS-office tools.
• Experience in SaaS deployment with security software experience preferred.
• Proficiency in leading external customer engagements.
• Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team, across global regions and time zones.

Preferred Qualifications

• Experience with project management tools such as Monday.com.
• French language skills.
• Bachelor's degree in finance, business administration (or a field related to project management) or equivalent work experience.

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships).
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
• Voluntary Short/Long Term Disability Insurance.
• 401k (Roth/Traditional).
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).
• Above market annual bonuses.