Implementation Specialist @MNTN
Customer Service
Salary unspecified
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 1mth ago

[Hiring] Implementation Specialist @MNTN

1mth ago - MNTN is hiring a remote Implementation Specialist. 💸 Salary: unspecified 📍Location: USA

Role Description

We’re looking for an Implementation Specialist to join MNTN’s Customer Onboarding team and deliver a seamless, high-impact onboarding experience. In this role, you’ll own the path to go-live for a dedicated book of customers, guiding integrations, leading training, and partnering closely with Customer Success to ensure every customer launches confidently and is set up for long-term success. You’ll collaborate cross-functionally with Sales, Support, and Platform Experience to tailor onboarding plans to each customer’s goals.

  • Own the period of customer onboarding for a dedicated book of business, driving customers to timely, high-quality go-live
  • Develop a deep understanding of customer goals, technical requirements, and success metrics to tailor onboarding plans
  • Lead live trainings, feature walkthroughs, and enablement sessions (1:1 and small group)
  • Guide customers through platform setup and third-party integrations (e.g., Google Analytics, Rockerbox, Northbeam, LiveRamp)
  • Customize onboarding materials and training content based on customer needs and sophistication
  • Partner closely with Customer Success to align onboarding strategy with long-term growth plans
  • Proactively identify and remove blockers that could delay launch
  • Document progress, outcomes, and next steps in Salesforce
  • Track and drive performance against onboarding KPIs including time-to-live, CSAT, and early product adoption

Qualifications

  • 2+ years in onboarding, implementation, customer success, support, or similar customer-facing roles
  • Experience guiding technical setups or integrations; SaaS, ad tech, or martech experience preferred
  • Strong communication and presentation skills across technical and non-technical audiences
  • Excellent project management and organizational skills; able to manage 40+ concurrent onboardings
  • Customer-first mindset with high ownership and urgency
  • Technical aptitude and the ability to translate complexity into clear, actionable guidance
  • Adaptability in a fast-paced, evolving environment
  • A collaborative, kind, and solutions-oriented approach

Requirements

  • Customers consistently go live quickly, smoothly, and with confidence
  • Strong go-live rates across your book of business
  • Reduced time-to-launch without sacrificing quality or education
  • Positive CSAT and feedback on onboarding experience
  • Fewer post-launch issues due to thorough training and clean integrations
  • Tight alignment with Customer Success, resulting in strong retention and expansion signals
  • Customers feel empowered, not just launched, with a clear path to long-term performance

Benefits

  • 100% remote within the US
  • Flexible vacation policy
  • Annual vacation allowance for travel related expenses
  • Three-day weekend every month of the year
  • Competitive compensation
  • 100% healthcare coverage
  • 401k plan
  • Flexible Spending Account (FSA) for dependent, medical, and dental care
  • Access to coaching, therapy, and professional development
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Implementation Specialist @MNTN
Customer Service
Salary unspecified
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 1mth ago
Apply for this position
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Interview Scheduled
Interview Completed
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
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