[Hiring] Implementation Specialist @MNTN

Role Description

We’re looking for an Implementation Specialist to join MNTN’s Customer Onboarding team and deliver a seamless, high-impact onboarding experience. In this role, you’ll own the path to go-live for a dedicated book of customers, guiding integrations, leading training, and partnering closely with Customer Success to ensure every customer launches confidently and is set up for long-term success. You’ll collaborate cross-functionally with Sales, Support, and Platform Experience to tailor onboarding plans to each customer’s goals.

• Own the period of customer onboarding for a dedicated book of business, driving customers to timely, high-quality go-live
• Develop a deep understanding of customer goals, technical requirements, and success metrics to tailor onboarding plans
• Lead live trainings, feature walkthroughs, and enablement sessions (1:1 and small group)
• Guide customers through platform setup and third-party integrations (e.g., Google Analytics, Rockerbox, Northbeam, LiveRamp)
• Customize onboarding materials and training content based on customer needs and sophistication
• Partner closely with Customer Success to align onboarding strategy with long-term growth plans
• Proactively identify and remove blockers that could delay launch
• Document progress, outcomes, and next steps in Salesforce
• Track and drive performance against onboarding KPIs including time-to-live, CSAT, and early product adoption

Qualifications

• 2+ years in onboarding, implementation, customer success, support, or similar customer-facing roles
• Experience guiding technical setups or integrations; SaaS, ad tech, or martech experience preferred
• Strong communication and presentation skills across technical and non-technical audiences
• Excellent project management and organizational skills; able to manage 40+ concurrent onboardings
• Customer-first mindset with high ownership and urgency
• Technical aptitude and the ability to translate complexity into clear, actionable guidance
• Adaptability in a fast-paced, evolving environment
• A collaborative, kind, and solutions-oriented approach

Requirements

• Customers consistently go live quickly, smoothly, and with confidence
• Strong go-live rates across your book of business
• Reduced time-to-launch without sacrificing quality or education
• Positive CSAT and feedback on onboarding experience
• Fewer post-launch issues due to thorough training and clean integrations
• Tight alignment with Customer Success, resulting in strong retention and expansion signals
• Customers feel empowered, not just launched, with a clear path to long-term performance

Benefits

• 100% remote within the US
• Flexible vacation policy
• Annual vacation allowance for travel related expenses
• Three-day weekend every month of the year
• Competitive compensation
• 100% healthcare coverage
• 401k plan
• Flexible Spending Account (FSA) for dependent, medical, and dental care
• Access to coaching, therapy, and professional development