[Hiring] Implementation Consultant @Employment Hero

Role Description

The Implementation Consultant plays a key role in our Customer Experience Delivery teams, responsible for the end-to-end implementation of the Employment Hero platform. This includes both HR and Payroll modules, with a heavier focus on Payroll. As the primary contact for customers, you will guide them through the implementation process by gathering requirements, configuring the platform(s), and ensuring compliance with legislative standards.

• Ensuring that Payroll systems meet the requirements of Fair Work and National Employment Standards in Australia, as well as the corresponding legislative standards in New Zealand.
• Helping and guiding our customers through our interactive training process.
• End-to-End Implementation: Manage the implementation of both HR and Payroll platforms for clients, ensuring all solutions meet their specific needs.
• Consultancy and Training: Serve as the main point of contact, delivering comprehensive training and best practice guidance for the HR and Payroll platforms.
• System Configuration: Work with clients to gather requirements and configure their HR and payroll systems, ensuring compliance with relevant legislation.
• Cross-Functional Collaboration: Partner with subject matter experts, project coordinators, and technical teams to troubleshoot issues and ensure timely delivery.
• Root Cause Analysis: Perform detailed analysis and provide recommendations to optimise the platform’s functionality to meet client expectations.
• Customer Relationship Management: Build and maintain strong client relationships, focusing on high customer satisfaction and engagement.
• Legislative Compliance: Ensure clients are educated on relevant HR and payroll legislation, such as Australian and New Zealand labour laws, and help them configure their platforms accordingly.
• Process Improvement: Continuously review and enhance our implementation processes to improve efficiency and client outcomes.

Qualifications

• Knowledge of Australian Payroll legislation and Australian payroll processing.
• 2+ years of combined experience in HR or Payroll implementations (highly desirable but not essential).
• Exposure to other HR or payroll software and system configurations.
• Ability to manage multiple clients simultaneously, meeting critical deadlines.
• Strong communication skills, with the ability to influence and educate clients.
• Experience delivering customer training and providing technical support is highly regarded.
• Strong time management and organisational skills, with the ability to handle competing priorities.

Benefits

• Work remotely, with the flexibility to own your time and impact.
• Access cutting-edge tools to amplify your work, knowledge and outputs.
• Surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
• Own ESOP (employee share options) in one of the world’s fastest-growing tech companies.
• Access to a wide range of benefits that includes a very generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.