Implementation Consultant @Employment Hero
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 2wks ago

[Hiring] Implementation Consultant @Employment Hero

2wks ago - Employment Hero is hiring a remote Implementation Consultant. 💸 Salary: unspecified 📍Location: Australia, New Zealand

Role Description

The Implementation Consultant plays a key role in our Customer Experience Delivery teams, responsible for the end-to-end implementation of the Employment Hero platform. This includes both HR and Payroll modules, with a heavier focus on Payroll. As the primary contact for customers, you will guide them through the implementation process by gathering requirements, configuring the platform(s), and ensuring compliance with legislative standards.

  • Ensuring that Payroll systems meet the requirements of Fair Work and National Employment Standards in Australia, as well as the corresponding legislative standards in New Zealand.
  • Helping and guiding our customers through our interactive training process.
  • End-to-End Implementation: Manage the implementation of both HR and Payroll platforms for clients, ensuring all solutions meet their specific needs.
  • Consultancy and Training: Serve as the main point of contact, delivering comprehensive training and best practice guidance for the HR and Payroll platforms.
  • System Configuration: Work with clients to gather requirements and configure their HR and payroll systems, ensuring compliance with relevant legislation.
  • Cross-Functional Collaboration: Partner with subject matter experts, project coordinators, and technical teams to troubleshoot issues and ensure timely delivery.
  • Root Cause Analysis: Perform detailed analysis and provide recommendations to optimise the platform’s functionality to meet client expectations.
  • Customer Relationship Management: Build and maintain strong client relationships, focusing on high customer satisfaction and engagement.
  • Legislative Compliance: Ensure clients are educated on relevant HR and payroll legislation, such as Australian and New Zealand labour laws, and help them configure their platforms accordingly.
  • Process Improvement: Continuously review and enhance our implementation processes to improve efficiency and client outcomes.

Qualifications

  • Knowledge of Australian Payroll legislation and Australian payroll processing.
  • 2+ years of combined experience in HR or Payroll implementations (highly desirable but not essential).
  • Exposure to other HR or payroll software and system configurations.
  • Ability to manage multiple clients simultaneously, meeting critical deadlines.
  • Strong communication skills, with the ability to influence and educate clients.
  • Experience delivering customer training and providing technical support is highly regarded.
  • Strong time management and organisational skills, with the ability to handle competing priorities.

Benefits

  • Work remotely, with the flexibility to own your time and impact.
  • Access cutting-edge tools to amplify your work, knowledge and outputs.
  • Surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
  • Own ESOP (employee share options) in one of the world’s fastest-growing tech companies.
  • Access to a wide range of benefits that includes a very generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.
Before You Apply
remote Be aware of the location restriction for this remote position: Australia, New Zealand
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Implementation Consultant @Employment Hero
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 2wks ago
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remote Be aware of the location restriction for this remote position: Australia, New Zealand
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
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