[Hiring] Immigration Consultant @Fragomen

Role Description

Consultants are responsible for assisting Senior Consultants, Supervisors and Managers with the successful delivery of the team’s output of work, reporting in most cases to the Senior Consultant or Supervisor responsible for the team. This includes:

• Preparation and drafting of applications
• Monitoring workflows
• Ensuring the CRM is updated
• Day-to-day liaison with clients

The Consultant will work independently on cases but will also be expected to share knowledge and expertise with other members of the team and to take a keen interest in developing their own knowledge and experience.

What your day will look like:

• Manage a centralised mailbox receiving client queries and responding or redirecting to the relevant parties
• Adhere to Nomadic process flows to achieve maximum efficiency and productivity
• Ensure that all Service Level Agreement standards are met or exceeded
• Update and maintain applications within our technology platforms, ensuring all applications are processed within the required SLAs
• Answer directed calls and emails in a timely and professional manner, within the required SLAs
• Provide accurate information to clients upon their visa request, with support
• Identify service issues and escalate to Manager / Senior Consultant / Supervisor as appropriate
• Ensure that any cases allocated to them are invoiced in a timely manner
• Maintain deep content knowledge based on all aspects of Nomadic's business process to complete orders, systems capabilities and company policy and procedure
• Provide assistance, guidance and training to visa coordinators and other consultants as required by the Manager / Senior Consultant / Supervisor
• Work towards assisting on more complex cases under the guidance of the Manager / Senior Consultant / Supervisor

Qualifications

• Previous Schengen visa processing experience
• Strong background in a client-facing role
• Ability to research effectively on your own to find answers to more complex or unique cases
• Ability to follow the instructions of senior members of staff
• Develop strong working relationships with team members and gain their confidence through professionalism and efficiency in all communications
• Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work
• Proven ability to generate clear, well-organised written work and effectively express oneself verbally in an articulate and polished manner

Requirements

• English & Turkish language capabilities

What to expect

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience.
• If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person.
• Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision.
• You will be notified of the outcome and feedback will be provided.
• If you require any specific accommodations or support during the interview process, please let us know.