[Hiring] Imaging Scheduler (PAS Resource Specialist) @Oregon Health & Science University

Role Description

The function of the PAS Resource Specialist - Scheduling position within the Connected Care Center is to provide essential customer service support and guidance to clinics and patients in the areas of financial screening, patient eligibility for services, managed care, and complex patient referrals. The PAS Resource Specialist completes multifaceted, imaging-specific scheduling tasks, with the purpose of assisting, scheduling, and coordinating patient diagnostic imaging appointments within the Connected Care Center in EPIC and RIS. The employee in this position promotes OHSU’s mission statement by delivering high quality, cost effective, family-oriented service excellence. This position helps to create a collaborative environment by integrating education, research, and clinical leadership.

• Customer Service - Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceed the service standards of the health care industry.
• Enrollment & Authorization - Gather and/or verify patient information including demographics, insurance coverage, and financial status.
• Arranged Care – Obtains prior medical records and imaging studies if appropriate.
• Radiology/Surgery Scheduling - Schedules multifaceted patient appointments on line, and manually if necessary in all modalities of Diagnostic Imaging.
• Telecommunications – Triages and accurately documents telephone calls from patients and referring clinics.
• Clinical Services Resource – Shares PAS expertise and disseminates PAS information to PAS Specialists within the service area.
• Training and Competency - Successfully completes the required PAS initial training and core competency assessment before or during the trial service period.
• Managed Care Coordination – Maintains current information on managed care insurance plans and serves as a liaison and information resources.
• Other: Employee completes other duties as assigned.

Qualifications

• One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations.
• OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.
• Thorough knowledge of PAS policies and procedures.
• Demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

Requirements

• Basic computer skills including word processing, Windows applications, on-line scheduling, and a preference for database skills.
• Excellent verbal and written communications skills.
• Strong customer service orientation.
• Demonstrated effectiveness in confrontational customer interactions.

Preferred Qualifications

• Associates degree.
• 2+ years in a medical office setting.
• Experience in a radiology or Connected Care Center setting strongly preferred.
• Database skills, RIS, EPIC systems.
• Radiology specific medical terminology.

Additional Details

• Must be able to work independently from home or in the office.
• Ability to concentrate in a busy, fast paced, noisy office.
• This is a fulltime position, and eligible for benefits.
• Ability to sit for continuous hours in a day.

Why apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact [email protected].