[Hiring] HVAC Warranty Claims Coordinator @FERGUSON

Role Description

Are you a detail-oriented problem solver with a knack for exceptional customer service? Ferguson is on the lookout for an HVAC Claims Coordinator to join our dynamic team and take charge of filing and managing HVAC warranty claims. This role is perfect for someone who excels in a fast-paced environment and is passionate about delivering top-notch support to customers and associates.

As an HVAC Claims Coordinator, you’ll be the go-to person for managing HVAC warranty claims from start to finish. Your responsibilities will include processing claims, issuing customer credits, and providing support to both customers and HVAC contractors. You’ll work closely with various stakeholders to ensure claims are handled efficiently and effectively, all while maintaining a high standard of communication and professionalism.

This role is approved to be fully remote and can be based anywhere in the United States.

Key Responsibilities

• Claims Management: Entering and processing HVAC warranty claims for various vendors, ensuring timely issuance of customer credits.
• Communication: Engaging with customers and associates via email to address inquiries, provide updates, and resolve issues with high-quality, clear communication.
• Support: Offering expert HVAC warranty support and problem-solving assistance to ensure smooth claim resolution.
• Growth: Managing and adapting to increasing claim volumes while maintaining efficiency.
• System Utilization: Navigating and utilizing the Ferguson computer system and case management applications to handle claims effectively.

Qualifications

• At least 2 years of experience in customer service.
• Strong written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Professionalism and integrity in all interactions.
• Ability to thrive in a fast-paced, adaptable environment.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with a company match.
• Mental health coverage.
• Gender affirming and family building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.

Pay Range

Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

• $15.00 - $25.39

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Equal Employment Opportunity

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.