[Hiring] Housing Counselor @Navicore Solutions Inc

Role Description

In this position, you will provide housing counseling to referred homeowners.

• Educate homeowners on various financial products and align their financial goals.
• Deliver clear, consistent client education and program guidelines.
• Provide resources and customized client action plans to clients as needed.
• Conduct high-volume inbound and outbound phone communication with clients in a professional manner.
• Build and maintain positive client relationships through effective telephone engagement.
• Accurately enter, update, and transfer client data in applicable systems.
• Participate in required training sessions related to programs, services, and compliance.
• Meet established performance, productivity, and behavioral expectations.
• Adhere to departmental policies, procedures, and quality standards; incorporate feedback from management.

Qualifications

• High School Diploma or Equivalent.
• Required to obtain HUD Housing Counselor Certification within 30 days of hire (study materials provided).
• Demonstrates a strong commitment to punctuality and dependable attendance.
• Strong verbal communication and interpersonal skills.
• Demonstrate ability to manage time effectively and stay organized in a fast-paced environment.
• Ability to communicate professionally in a high-volume call center setting (inbound and outbound).
• Strong active listening skills with the ability to assess client needs accurately.
• Ability to spend the majority of the workday on the phone.
• Must be computer literate, proficiency in Microsoft Word and Excel, including typing at least 40 words per minute.
• Willingness and availability to attend all required training courses.
• Prior call center experience required; mortgage and/or housing industry experience is a plus.
• Ability to pass a pre-employment screening process including criminal background check and drug screen.

Requirements

• College Degree Preferred or relevant work experience.
• Demonstrated empathy while maintaining clear guidance and direction for clients.
• Must have a positive and professional attitude.

Benefits

• Medical, Dental and Vision benefits within 90 days of hire.
• Generous paid time off.
• Student Loan Forgiveness Opportunities.
• 403(b) Retirement Plan.
• Recognition for performance.