[Hiring] Hotel Front Desk Agent @Instasks App platform

Role Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Hotel Front Desk Agent's responsibilities include:

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests and collect necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like Cloud beds and RoomKeyPMS.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.
• Customer service attitude.
• Excellent communication and organizational skills.
• A degree in hotel management is a plus.

Requirements

• Requires working from detailed instructions and occasional independent decision-making.
• Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, or procedural manuals.

Benefits

• Opportunities to providers over the age of 18 and, by law, over the age of 21 for any tasks serving liquor.
• Secure & safe platform to be your own boss by choosing the tasks that best suit your schedules.
• Ability to book tasks that are within a 15-mile radius.
• Health & well-being of clients and providers are our highest priorities.
• Background check policy ensures safety for both providers and clients.
• Etiquette training policy to ensure friendly and well-mannered service.