[Hiring] Hotel Concierge @Instasks App platform

Role Description

We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers, so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible for protecting the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

• Welcome customers upon entrance and confirm reservations.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from hotel residents.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution.

Qualifications

• Proven experience as concierge; experience in customer service or relevant role is an advantage.
• Proficiency in English; multilingual is strongly preferred.
• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability to multitask and manage time effectively.
• Aptitude in resolving issues with a customer-focused orientation.
• A high school diploma; degree in hotel management or a relevant field will be a plus.

Requirements

• Requires working from detailed instructions and occasional independent decision-making.
• Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, or procedural manuals.

Benefits

• Opportunity to work in a professional concierge service environment.
• Flexible scheduling to suit your availability.
• Enhanced technology for scheduling, invoicing, and credit card processing.
• Background check policy to ensure safety for providers and clients.
• Etiquette training to enhance customer service skills.