[Hiring] Hosting Sales and Support Messaging Guide @GoDaddy

Role Description

Are you passionate about assisting customers with all of their technical needs? Do you love to guide customers to success? If so, come join our Hosting Support team. Hosting support chat guide, supports GoDaddy’s hosting customers on multiple channels, primarily via messaging. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultations regarding new purchases. You will effectively respond and provide information to customers regarding new products and services offering and contract extension options, and will cross-sell additional products/services.

• You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity.
• You will provide technical feedback on processes and procedures to reduce customer concerns.
• You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues.
• You will work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage.
• Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing fast resolution via messaging.
• Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards.
• Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces.
• Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL.
• Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity.

Qualifications

• Someone who wants to make a big impact on local businesses AND be part of a winning team.
• Sales driven with 1+ years of sales experience.
• Proven track record of exceeding monthly and quarterly sales goals.
• A desire to develop and grow with an in-depth onboarding program and ongoing sales training cutting edge sales training and programs.
• Deep understanding of Internet Technology required, including but not limited to using Internet browsers and FTP clients.
• An understanding of Content Management Services such as WordPress, Joomla, and Drupal, and the ability to navigate and edit would be advantageous.
• The ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments would be good to have.
• Minimum direction required on most customer support interactions.
• Supporting team members in solving technical queries.
• Ability to work in a team environment.
• Ability to work schedules with pre-defined breaks and lunch periods.

Benefits

• Paid time off.
• Retirement savings (e.g., 401k, pension schemes).
• Bonus/incentive eligibility.
• Equity grants.
• Participation in our employee stock purchase plan.
• Competitive health benefits.
• Other family-friendly benefits including parental leave.

Company Description

GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all.

• GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work.
• Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success.
• At GoDaddy, we know diverse teams build better products—period.
• Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives.
• We prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day.
• GoDaddy is proud to be an equal opportunity employer.