[Hiring] Homemoves and Retentions Advisor @Utility Warehouse

Role Description

We put people first. It’s all about you.

• You’ll need to be a people person, with great sales and service skills.
• Active listening and understanding the customers' needs are key in this role so that an appropriate product can be offered to the customer.
• You'll need to be resilient and persuasive.
• A 'can do’ attitude and motivated to improve yourself.
• Able to meet targets.
• Excellent relationship building skills.

This team manages inbound calls from:

• Existing UW Customers (owners & tenants) moving out and looking to either close account or transfer over services.
• Landlords looking to close UW account in their name due to new tenants / sold property.
• New Occupiers (tenants & owners) who move into a UW supplied property.
• Existing UW Customers looking to cancel services or close their account.

What to expect through the day as an Advisor:

• Meet call handling KPIs such as a minimum of 5 calls per hour and 90% adherence.
• Hitting sales targets such as New Occupier Move In or Retention conversion %.
• Going through your outstanding tasks and call backs.
• Attend training and upskilling sessions.
• Team huddles.

Benefits

• £26,850 plus commission.
• Annual performance-based bonus.
• 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm).
• A full induction and equipment provided with all costs covered by UW.
• Discount on our services.
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Employee Assistance Programme including free counselling and legal advice.
• Free virtual GP service plus discounts on healthcare and medical cash plans.
• Enhanced family-friendly policies, designed to help you and your family thrive.
• Lots of opportunities to have fun with your team throughout the year, virtually and in person.
• Ongoing learning, development and training to ensure you thrive in your role.

Company Description

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.