[Hiring] Home Care Consultant @Honor

Role Description

As a Care Solutions Consultant, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.

This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction.

This is a full-time, hourly, remote position reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. Our next onboarding class begins Monday, May 4th.

Attendance during the initial three-week training period (Monday through Friday, 8:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation.

• Manage a steady flow of inbound and outbound calls with potential clients and their families.
• Listen deeply to client needs and match them to the right care solutions.
• Clearly communicate our services, ask for commitment, and schedule follow-up consultations.
• Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
• Use CRM tools such as Salesforce or others to track activity and follow up consistently.

Qualifications

• 3+ years of phone-based sales or customer service experience (inbound and outbound).
• Bachelor’s degree or equivalent professional experience required.
• Experience in a high-volume call center environment.
• Experience in home care, healthcare, or senior services is a strong plus.

Requirements

• Thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• Empathetic communicator who can balance compassion with confident sales execution.
• Experience working remotely, managing your time effectively, and staying connected to a virtual team.

Benefits

• Hourly hiring range: $19.90 – $22.10.
• Tiered monthly bonus structure based on achievement of monthly sales targets.
• Equity and 401K with up to a 4% match.
• Medical, dental, and vision coverage including a zero-cost plan for employees.
• Short Term Disability, Long Term Disability, and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
• A generous time off program, Employee Assistance Program.
• Mental health benefits, wellness program, and discount program.