[Hiring] Home Based DCX Roofing Trainee @DCX

Role Description

We are hiring a Home-Based DCX Roofing Support Trainee to assist in resolving customer inquiries, managing service requests, and performing administrative duties such as data entry, calendar management, vendor communication, etc. This role offers an exciting opportunity to develop expertise in roofing solutions, collaborate with teams remotely, and enhance customer satisfaction through efficient service and support.

Qualifications

• Associate or bachelor’s degree in communications, engineering, business management, or a related field.
• 1-2 years of proven work experience in customer service, construction, real estate, or sales-related roles or related fields. Fresh Graduates from engineering courses are highly encouraged to apply.
• Strong verbal and written English communication skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Proficiency in Microsoft (e.g., Excel, PowerPoint) and Google applications.
• Basic knowledge of blueprint reading and construction software is an advantage.
• Exposure to CRM tools for lead management and follow-ups.
• Familiarity with estimation software (e.g., Xactimate, Hover, AccuLynx) is a plus.
• Preferably experienced in the BPO / Real Estate industry.

Requirements

• Detail-oriented & Highly Organized: Ensures accuracy in addressing customer concerns and maintaining documentation while effectively managing multiple requests, prioritizing tasks, and meeting deadlines efficiently.
• Strong Analytical & Problem-Solving Skills: Assesses project scope, materials, and costs with a solid understanding of measurements and estimations while efficiently identifying and resolving customer issues to maintain service quality.
• Strong Communication & Interpersonal Skills: Effectively conveys solutions to customers while remotely collaborating with teams, suppliers, and clients. Builds strong relationships by handling inquiries and scheduling appointments professionally, ensuring excellent customer service.
• Adaptability & Self-Motivation: Thrives in a fast-paced, home-based setting while adjusting to shifting priorities.
• Technical Proficiency: Familiarity with roofing software, estimation tools, CAD, and Excel.

Benefits

• Salary Range: PHP 22,000 - 27,500.00
• Industry: Roofing and Construction Industry
• Job Type: Full-time
• Work Shift: Training: 2:00 AM CST - 11:00 AM CST | Post-training: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth