[Hiring] HME Customer Care Representative @Banner Health

Role Description

Do you find satisfaction in bringing order to complexity—turning scattered details into seamless outcomes? As a HME Customer Care Representative at Banner Health, you won't just process requests—you'll be the driving force that ensures patients receive the right medical equipment at the right time. Every day, you'll bridge the gap between patients, providers, insurers, and clinical teams, transforming a maze of authorizations, pre-certifications, and insurance verifications into a clear, coordinated path forward.

This role is built for someone who thinks three steps ahead. You'll build and manage equipment orders with precision, identify smart product alternatives that enhance patient outcomes, and partner with dispatch and clinical staff to set expectations that actually hold. Your fluency in medical terminology isn't just a checkbox—it's the language you'll use to advocate, problem-solve, and deliver results when timing matters most.

If you're someone who measures a great day by how many people you helped get what they needed—and how smoothly you made it happen—Banner Health is where your skills create real impact.

Schedule: Monday–Friday, 8:30 AM–5:30 PM

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Requires literacy and basic math skills.
• Working knowledge of medical terminology and familiarity with hospital operations.
• Excellent organizational and interpersonal skills.
• Proficient with commonly used office software products and ability to learn new software applications.

Requirements

• Handles incoming requests for referrals for new orders and refills.
• Receives and verifies requests and referrals, initiates insurance verification.
• Builds equipment order using information in patient medical record.
• Provides verbal and written instructions to patients and families.
• Performs data entry of patient intake information into computer system.
• Coordinates delivery of requested services and referrals.
• Facilitates problem solving with patients, hospitals, providers, and insurance companies.
• Extensive interaction with internal departments and external sources to coordinate patient services.

Benefits

• Estimated Pay Range: $18.38 - $27.56 / hour.
• Commitment to pay equity and transparency.
• Actual pay determined at offer based on relevant work experience, education, certifications, skills, and geographic location.

EEO Statement

EEO/Disabled/Veterans. Our organization supports a drug-free work environment.