[Hiring] Helpdesk Technician @OffSec

Role Description

We are seeking a candidate to help provide IT support. The ideal candidate will need strong experience in providing internal and external user support and troubleshooting with PC and software issues on a daily basis as well as maintaining machines.

• Assist in designing standard configurations for users in office and applying the same
• Deploys and sets up new machines and users
• Provide troubleshooting and debugging for our core internal systems
• Maintain all systems and software by applying regular patches and updates on a regular basis
• Responsible for assisting with account set up and termination for all Cebu based employees
• Assist with hardware and software license inventory control
• Maintains and supports strict security and access procedures in place for users and machines
• Facilitates troubleshooting and escalation with vendors as needed
• Monitors logs for employee compliance of IT policies and access and reports any concerns to management
• Maintains local server and related hardware
• Other duties as needed

Qualifications

• BS Degree of Computer Science or Information Technology or related field
• At least 2 years prior experience providing user support and IT related troubleshooting in an office environment
• Windows 10 troubleshooting
• Experience working with servers, network, switch, and various machine set up and cabling
• Ability to understand and work with GPG/PGP across different email clients
• MS Office maintenance and troubleshooting experience
• LAN and WAN troubleshooting
• VPN experience
• Experience supporting and maintaining “home grown” software solutions
• Off hours and weekend support
• Experience with scripting and automation is a plus
• Certifications relevant to the job responsibilities is a plus

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office in the Philippines.

Physical requirements

The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, and visual inspection involving small defects. This is sedentary work. Exerting up to 10 lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.