[Hiring] Helpdesk Support Specialist @TEKsystems

Role Description

This role provides remote IT support handling day-to-day technical issues related to end-user systems, access, and operational technology.

• Deliver phone and ticket-based technical support
• Troubleshoot desktop, user access, mobile device, and application issues
• Support POS systems and related hardware
• Prioritize and escalate issues based on urgency and impact
• Follow established support and troubleshooting procedures

Qualifications

• Experience supporting POS systems
• Windows desktop troubleshooting
• User account support (password resets, account unlocks)
• Mobile device management

Requirements

• Job Type: Contract to Hire position based out of Chicago, IL

Benefits

• Pay range: $25.00 - $28.00/hr
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 8, 2026.