[Hiring] Helpdesk - Service Desk Junior Associate Technician @Percepta

Role Description

As a Helpdesk - Service Desk Associate Technician working Remotely in Metro Manila Philippines, you’ll be a part of bringing humanity to business. You'll report to the Supervisor, Helpdesk-Service Desk Team. Helpdesk - Service Desk Associate Technician need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources they need for work.

During a Typical Day, You’ll:

• Handle inbound phone calls and log tickets in the ticketing system
• Manage emails and web-based ticket queues
• Take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue
• Resolve non-critical requests/problems submitted via web-based tickets or escalate them to the appropriate team for resolution
• Document progress of resolving the issue and results of testing fixes

Qualifications

• BA/BS degree or equivalent experience
• Desktop support/troubleshooting
• Understanding of basic network connectivity and troubleshooting
• Ability to multitask in a highly stressful environment

Benefits

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Paid time off (PTO) and wellness and healthcare benefits
• A great compensation package and performance bonus opportunities
• Tuition reimbursement