[Hiring] Helpdesk Engineer @Welltech

Role Description

We are looking for a skilled and enthusiastic Helpdesk Engineer to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance. You will be responsible for troubleshooting a variety of IT issues, ensuring smooth operation of our systems, and providing excellent customer service to our employees.

• Provide timely and effective technical support to employees via phone, email, and our ticketing system.
• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
• Resolve technical problems with various web services, including Slack, Confluence or Jira.
• Prepare and configure new employee workstations, including hardware setup, software installation, preparing shipments and managing assets for the local office.
• Maintain detailed records of user requests and resolutions in the ticketing system (Jira Service Management - a plus).
• Escalate complex issues to senior IT staff when necessary.
• Develop and maintain comprehensive technical documentation, such as user manuals and system configurations.
• Deliver user training and guidance on Google Workspace and MacOS applications.
• Collaborate with the IT team to identify and implement system improvements and upgrades.

Qualifications

• Minimum of 2 years of experience in a technical support role with a focus on Google Workspace and MacOS.
• Strong technical skills and experience with:
  • Google Workspace administration
  • Okta administration
  • MacOS and Mobile Device Management (MDM)
  • Troubleshooting technical issues
  • Experience providing remote support to a distributed workforce
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Experience with an ITSM solution (Jira Service Management - a plus).

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (will be a plus).
• Experience with Jamf solutions (will be a plus).
• Experience with an Asset Management tool (Jira Assets preferred - will be a plus).

Benefits

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
• Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.
• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!