[Hiring] Help Desk Support II / Salesforce Administrator @Nexiva

Role Description

Help Desk Support II / Salesforce Administrator

• Location: 100% Remote (Colorado Residents Preferred)
• Duration: July 13, 2026 – June 30, 2027
• Employment Type: C2C
• Visa: All Visa Types Accepted

Although this position is fully remote, candidates currently residing in Colorado are strongly preferred. Candidates from other states may be considered if they possess exceptional Salesforce support experience and meet all required qualifications.

Qualifications

• Minimum 3 years of IT Help Desk / Technical Support / Service Desk experience
• Minimum 3 years of Salesforce CRM support experience
• Current Salesforce Administrator Certification or actively pursuing certification is preferred
• Experience with Jira or similar ticketing systems
• Strong incident management and troubleshooting experience
• Excellent written and verbal communication skills
• Experience with Microsoft Office and Google Workspace

Requirements

• State government or public sector experience preferred
• Experience supporting Salesforce Service Cloud or Salesforce Help Desk
• Experience with bug validation, testing, and documentation
• Knowledge of the Child Care Automated Tracking System (CHATS) is a plus

Company Description

Nexiva Inc.

• Lead Technical Recruiter: Aditya Shrivastava
• Email: [email protected]
• Website: https://www.nexivainc.com/