[Hiring] Help Desk Coordinator @TopBloc

Role Description

Everforth TopBloc is looking for a Help Desk Coordinator (non-exempt) who is passionate about working in a collaborative environment and has the ambition to be a driver for success.

Qualifications

• Minimum of a Bachelor’s Degree (required)
• Ability to manage multiple projects and initiatives simultaneously (required)
• Experience with data analytics (preferred)
• Experience with ticket management tools - ServiceNow (preferred)
• Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel
• Passion for exceptional customer service and customer collaboration
• Strong communication skills, both written and oral
• Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust
• Good problem solver with ability to consider alternative and diverse perspectives

Requirements

• Intake for all Help Desk issues and ticket management
• Serve as the initial point of contact for clients seeking technical assistance through ticketing system
• Develop and distribute reports and analytics on ticket volume/trends
• Assist in delivery of high-quality solutions internally across multiple departments
• Configure and troubleshoot ticketing system issues
• Act as the subject matter expert for all things ZenDesk and/or ServiceNow
• Lead ZenDesk/ServiceNow Orientation for new hires
• Maintain ZenDesk/ServiceNow homepage
• Report breached security incidents to IT
• Create/maintain department slack notifications as requested
• Make configuration updates/changes to ZenDesk/ServiceNow to support evolving business needs
• Maintain Help Desk internal knowledge base confluence

Benefits

• Fast-paced and result oriented work culture with competitive base salary
• Health, Dental, Vision, Disability, and Basic Life Insurance coverage
• Additional voluntary life insurance available
• Paid Parental Leave & Pregnancy Related Medical Leave
• Generous paid sick leave
• Unlimited PTO
• Monthly wellness/gym subsidy
• Monthly phone subsidy
• 401 (k) and ROTH retirement savings plan with matching
• Employee Assistance Program
• Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings
• Adoption Assistance