[Hiring] Help Desk Agent @Oracle

Role Description

We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations.

• Respond to customer inquiries via phone, email, or ticketing system.
• Diagnose and resolve incidents related to property management systems (PMS).
• Enrich and document incidents for escalation to Oracle technical support when required.
• Provide training and tips to help users maximize system efficiency.
• Ensure service level agreements (SLAs) are met.
• Stay updated on Oracle Hospitality products and hotel operations best practices.
• Communicate clearly and empathetically in both German and English.

Qualifications

• Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA.
• Strong analytical and troubleshooting skills.
• Understanding of remote connectivity tools and IT fundamentals.
• Excellent communication and documentation skills.
• Fluency in German and English (written and spoken).
• Proactive, customer-focused attitude with the ability to work independently or as part of a team.

Benefits

• Competitive compensation and benefits.
• Learning and career growth opportunities within Managed Services Oracle Hospitality.
• Collaborative and inclusive culture.