[Hiring] Heart Line Supervisor @The Children's Village

Role Description

The Heart Line is a statewide warmline call center service for young adults impacted by the child welfare system of NYS. The goal of the program is to offer youth in both congregate and community placements, direct access to ‘lived expert’ peers who can listen through relatable connections and refer to community-based resources.

The Supervisor for the Heart Line will have the ability, through lived and professional expertise, to guide, support, empower, inspire, and motivate their team of Heart Line Relatable Responders who will be operating the program remotely from various regions across NYS.

• Monitor calls
• 1:1 coaching of Relatable Responders
• Facilitate weekly team meetings
• Manage scheduling and coverage
• Present to stakeholders on program performance
• Network with statewide agencies to promote launch of the Heart Line program
• Monitor and track data documentation for the program callers as well as Responders

Qualifications

• First-hand lived experience in youth serving system (child welfare, juvenile justice, mental health, etc.)
• Clinical environment experience preferred or Minimum 4 years or more experience working with at-risk transitional age youth
• Demonstrate organization, initiative, and creativity, particularly with lived experts
• Demonstrate experience in group work coordination and tele-support services
• Demonstrate understanding of the causes and concerns that child welfare impacted youth in NYS experience
• Demonstrate understanding of the complex issues facing Black and Latino adolescents
• Ability to work effectively as a representative for the organization, team member and independently
• Ability to establish and maintain effective relationships with staff and stakeholders
• Demonstrate ability to effectively use a multi-cultural approach in working with special needs youth
• Excellent oral and written communication skills
• Demonstrate strong integrity and care while providing healing-based services

Company Description

The Children’s Village does not discriminate against any employee, prospective employee or contractor because of race, color, religion, sex, sexual orientation, gender identity, gender expression, creed, age, national origin, citizenship status, physical or mental disability, marital status, veteran status, genetic predisposition, domestic violence victim status, criminal conviction history or any other protected classification under federal, state or local law.