[Hiring] Healthcare Customer Service Representative @Carenet Health

Role Description

As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve.

Responsibilities and Duties

• Provides exceptional customer service and engagement via telephone.
• Ensures customer satisfaction by providing quality service, identifying customer needs, and assisting them with healthcare-related issues/concerns that are assessed through outreach programs.
• Respond to the needs of a 24/7/365 operation as needed.
• Researches, identifies, and solves problems; verifies eligibility of services and places call backs as required.
• Meets and supports established service and sales and business objectives by meeting and exceeding performance standards.
• Ability to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups.
• Ability to multi-task (simultaneously think, talk, type).
• Uses excellent listening skills to receive, process, and document detailed information.

Qualifications

• High school degree or General Education Degree (GED) required.
• Ability to read, write, and comprehend instructions and correspondence; Spanish speaking is a plus.
• Ability to deal with and solve problems using solid judgment skills.
• Computer skills required to include the ability to navigate through multiple programs; comfortable with dual screens; basic knowledge and understanding of Microsoft Office.
• Reliable attendance and ability to adhere to a published schedule a must.

Requirements

• Completion of assessments may be required before moving forward in the hiring process.
• Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.

Benefits

• Pay: $15.00 per hour.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (PTO) and paid holidays.
• Flexible spending accounts (FSAs).
• Employee wellness programs.
• Career development and growth opportunities.