[Hiring] Customer Development Representative @PrescriberPoint

Role Description

The Customer Development Representative (CDR) at PrescriberPoint is a strategic role focused on maximizing engagement, education, and utilization of our Samples product with HCPs on behalf of our pharmaceutical sponsors. With a strong background in HCP engagement and workflows, the CDR enables and drives sample pull-through, deepens provider relationships, and contributes to quantifiable script lift.

Key Responsibilities

• Engage, educate, and activate targeted HCPs with our Samples functionality.
• Guide providers through the sample request process and identify reorder opportunities proactively.
• Consult HCPs and office staff to improve access and adherence.
• Deliver high-touch service via phone, Zoom, and email, using a strategic, consultative approach to maximize utilization.
• Analyze utilization data to identify opportunities for follow-up, expanded service use, and retention.
• Partner with internal cross-functional teams to refine scripts, outreach cadences, and follow-up workflows.
• Document all activities in CRM with a focus on call outcomes, follow-ups, and value attribution.
• Provide real-time product feedback to internal functions.

Qualifications

• 5+ years of HCP-facing sales or account management experience in healthcare, pharmaceuticals, or specialty services.
• Proven success in driving prescription growth and service utilization.
• Excellent communication, problem-solving, and organizational skills.
• Highly proficient with CRMs and virtual engagement tools (e.g., HubSpot, Zoom).
• Self-starter with a passion for improving the provider and patient experience.

Requirements

• Experience with sample facilitation.
• Experience facilitating prior authorizations.

Compensation

• $70 to $85k base + performance bonus.

Benefits

• 401(k) w/matching.
• Commute from your kitchen (or camper van).
• Open PTO (which leaders use!).
• Remote stipend.
• Yearly education budget.
• Fertility and family building support.
• Caregiving assistance.
• Enhanced primary care coverage.
• Health insurance (we pay 90% of premiums and fully fund the HSA option deductible).

Beliefs

PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics.