[Hiring] Healthcare Customer Service Representative @Healthcare Business Services Inc.

Role Description

RevCycle's Healthcare Business Services business is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely from an approved private home office location or from our Marshfield, WI office, with opportunities to start immediately or join a late-April training class.

This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws.

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• Hours: Full Time, Mon-Fri 8:00 AM-5:00 PM CST (9:00 AM-6:00 PM EST)

Qualifications

• Prior work experience on the phones in a call center and healthcare customer service setting is preferred.
• Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
• Working knowledge of medical billing and coding is preferred, certifications welcome (i.e. AAPC Ahima, EPIC, eCN, Artiva, Cerner, FACS).
• Prior work experience in a medical office and/or general understanding of health insurance is preferred.
• High School Diploma or equivalent (i.e., GED) required.

Requirements

• Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
• Able to navigate multiple computer applications and databases.
• Moderate to advanced computer keyboard typing and navigation skill.
• Able to communicate on the phone and navigate multiple computer systems simultaneously.
• Able to overcome patient objections and obstacles to negotiate payment successfully.
• Reliable and responsible. Arrives on time and uses time productively and efficiently.
• Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes.
• Possesses and demonstrates professional judgement and operates with client business acumen.
• Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information.
• Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
• Self-motivation and committed to career success.
• Prior supervisory experience is welcome in this growing company.

Benefits

• Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace.
• Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
• Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment.
• 401K.
• Company shares profits through an annual discretionary bonus which employees can deposit into either their personal account or into their 401k.