[Hiring] Healthcare Concierge, Care Partner @Yalent

Role Description

This role is for a pharmacist who believes customer service is a craft — not a call queue. Internally, Healthcare Concierges at AllCare are called Care Partners — the single point of contact for every facility, resident, and family we serve.

• Assigned a portfolio of Assisted Living facilities in California.
• Act as the Care Partner: the one person they call when something matters.
• Handle medication reconciliation, pharmacy coordination, and clinical judgment on drug-related questions.
• Focus on outbound work — callbacks, follow-through, proactive check-ins.
• Coordinate across AllCare's clinical, routing, and clinic teams.

Qualifications

• B.Pharm or PharmD degree from an accredited Egyptian university.
• 2+ years of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO.
• Fluent written and spoken English; neutral accent preferred.
• Willingness and ability to work US Pacific Time hours (approximately 4pm–1am Cairo time).
• Strong comfort with modern tools — CRM, task management, communication platforms.
• Detail-oriented, process-disciplined, and calm under pressure.
• Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.
• Based in Egypt with valid work authorization.

Requirements

• Customer-first operators who take every call seriously.
• Strong communicators with polished and warm English.
• Process-minded individuals who follow playbooks and log details accurately.
• Accountable professionals who own tasks until they are closed.
• Night owls on a US schedule, comfortable working US Pacific hours.

Benefits

• Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics.
• US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).
• Health benefits and paid time off.