[Hiring] Healthcare Communicator @Inizio Engage

Role Description

Inizio Engage has an immediate need for full-time healthcare communicators to work from home across the nation and answer inbound calls from providers and patients on behalf of our client. This is an excellent opportunity to get into the healthcare industry. Your day may include the following:

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Qualifications

• Customer service or equivalent work-related experience is preferred.
• Excellent verbal, written, and listening communication skills.
• Ability to work independently and within a team.
• Strong competency with computer navigation and data entry while conversing with customers.
• Ability to join frequent meetings and calls without disruption or disconnecting.
• Pleasant telephone manner.
• Contact Center or Healthcare experience preferred.

Benefits

• Competitive pay that recognizes your experience, expertise, and impact.
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave.
• Company-paid holidays so you can rest, recharge, and focus on what matters most.
• Recognition programs, contests, and awards that celebrate your contributions.
• Continuous growth opportunities through learning, leadership development, and career advancement support.
• A collaborative culture where your ideas are valued and your work makes a difference.

Company Description

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/