[Hiring] Health Insurance Supervisor @Teleperformance

Role Description

A TPUSA Program designed to temporarily promote leaders within the Customer Experience (CX) department based on a client need to increase employee satisfaction, provide career growth potential with mentorship, and build a bench strength of new leaders. During the time within a Flex role, you will develop, implement, assess, and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures. Upon the completion of the assignment, you will return to your original role, prepared to embark on new career opportunities that become available in the future.

Contract ends December 7, 2026.

Responsibilities

• Guarantee that all daily operational targets, including service levels, quality standards, and scheduling compliance, are consistently achieved or surpassed.
• Dedicate approximately 80% of your time to the mentorship and professional development of agents to enhance their overall delivery.
• Foster a workplace culture that balances high levels of accountability with an energetic and enthusiastic atmosphere.
• Exhibit proactive leadership by designing and implementing strategic plans aimed at boosting individual and team performance.
• Manage corrective actions and provide necessary coaching to address behavioral or performance gaps as required.
• Facilitate professional dialogue regarding performance outcomes with both internal stakeholders and client representatives.
• Execute additional responsibilities and special projects as designated by leadership to support departmental goals.
• Maintain strict compliance with all corporate guidelines, specifically regarding HR and security, and report any variances to management.
• Possess the readiness to handle inbound calls directly should operational requirements necessitate additional support.

Qualifications

• Possess a minimum of twelve months of professional experience in a supervisory capacity.
• Hold a valid and currently active healthcare license.
• Exhibit the flexibility to fulfill eight-hour shifts scheduled between 8 AM and 9 PM EST, Monday through Saturday, as determined by client requirements.
• A university degree is highly valued, though equivalent professional background will be considered.
• Capable of maintaining high productivity under pressure while managing deadlines and directing team outcomes.
• Demonstrate robust capabilities in organization, administration, leadership, and efficient time management.
• Take personal accountability for assigned tasks, ensuring thorough follow-through to achieve desired business objectives.
• Maintain a consistent and sharp focus on intricate operational details.
• Proficient in analyzing task methodologies and executing them with maximum effectiveness.
• Proven track record of resolving unforeseen challenges through logical and strategic problem-solving.
• Ability to maintain a typing proficiency of at least 25 words per minute.
• Mastery of professional communication, both written and oral, aligned with North American corporate standards.
• Maintain full availability to accommodate shifting schedules as dictated by organizational priorities.
• A high school diploma or equivalent GED certificate is required.
• Demonstrate an exemplary and reliable history of workplace attendance.
• Successfully complete all required background evaluations, including drug screenings and financial credit assessments.

Required Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Benefits

• TP offers benefits to you and your family, including comprehensive health benefits such as medical, vision, and dental.
• We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, health and personal time off (HPT), and leave programs as eligible.
• We offer benefits and tools to help our team members and their families for their financial future, including competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.