[Hiring] Health Advocate @Somatus, Inc.

Role Description

Health Advocates play an essential role on the interdisciplinary care team and are responsible for telephonic outreach to members to inquire about current state health condition. Health Advocates will review available data and coordinate care with the clinical team as members’ condition change. Health Advocates assist members with health care appointment scheduling and locating local resources to assist with member non-clinical needs. Additional responsibilities include outreach to members to inform them of the value participating in the Kidney Services program will provide them and scheduling outreach appointments with the clinical team using a scheduling tool.

This role is a fully remote position.

• Accurately manages multiple technology systems simultaneously
• Accurately documents interaction and appropriately follows all processes and procedures related to engagement
• Builds rapport and establishes trusted relationships with members via daily outbound and inbound calls
• Provides excellent customer service
• Medical appointment scheduling assistance

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of prior medical / healthcare experience from one or more of the following: nursing, hospital, clinic, healthcare insurance, ER, EMT, long-term care or telephonic healthcare consulting
• Ability to create, edit, copy, save, and send documents, spreadsheets, and correspondence utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Ability to navigate a PC to open applications, send emails, and conduct data entry
• Ability to work 40 hours per week Monday - Friday 8:00am - 5:00pm with 2-3 days weekly covering the later hours of 5:00pm - 8:00pm local time. Flex scheduling available when working later hours.

Requirements

• Bilingual fluency in English and Spanish
• 1+ years of telephonic customer service experience
• Previous CKD (Chronic Kidney Disease), cardiac / diabetic knowledge or experience
• Healthcare or insurance benefits knowledge and/or experience
• Experience with EMR systems

Benefits

• Subsidized, personal healthcare coverage (medical, dental vision)
• Accrual of 3 weeks’ Vacation (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!