[Hiring] Head of Customer Growth @RevenueCat

Role Description

We are looking for a Head of Customer Growth to build and lead the operating system that helps RevenueCat customers become better app businesses. This is broader than a traditional Customer Success role. It combines:

• Strategic account coverage
• App-growth judgment
• Specialist advisory
• Customer education
• Product adoption
• Scalable enablement

The goal is to identify where RevenueCat can create disproportionate value, deploy the right kind of help, and turn every successful customer intervention into knowledge that benefits the rest of the customer base.

You will lead a multi-lane Customer Growth function spanning:

• CSM team
• Growth Advisory
• Growth Advocacy
• Emerging Customer Enablement function

Your job is to make Customer Growth one operating system rather than a collection of disconnected activities.

Qualifications

• Approximately 10 or more years in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or an adjacent customer-facing function.
• Five or more years leading customer-facing teams, including managers, senior team leads, or specialist groups.
• Evidence of owning an entire function or multi-lane operating model, not only managing an individual CSM team.
• Experience building or materially rebuilding segmentation, coverage, strategic-account, adoption, health, advisory, or scaled-customer systems.
• Strong commercial judgment around NDR, renewal risk, expansion influence, customer value, and executive alignment.
• Credibility with mobile apps, app monetization, in-app purchases, paywalls, checkout, pricing and offers, lifecycle, retention, experimentation, analytics, or a closely adjacent domain.
• Enough product and technical fluency to lead around a developer-facing platform while preserving clear ownership for TAM, Support, and Engineering.
• Experience managing both generalists and specialists.
• Evidence of turning repeated one-to-one work into scalable systems.
• Strong written communication, directness, and remote-first operating habits.
• Evidence of hiring, coaching, performance management, and raising the leadership and talent bar.

Requirements

• Own Customer Growth strategy across the full customer base.
• Define how RevenueCat helps customers grow after they begin using the product.
• Build segmentation and coverage.
• Lead through the CSM Team Lead.
• Identify high-potential customers early.
• Govern Growth Advisory.
• Make Growth Advocacy a customer-education channel.
• Build Customer Enablement and Scaled Growth.
• Drive meaningful product adoption.
• Create clear cross-functional decision rights.
• Build the customer-insight loop.
• Own the function.

Benefits

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator.
• 10-year window to exercise vested equity options.
• Fully remote and flexible work environment.
• 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge.
• $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning.

Company Description

RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch, we’ve grown into the default monetization platform for mobile:

• We’re in >40% of newly shipped subscription apps.
• We process $12B+ in annual purchase volume.
• We help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue.

We’re a remote‑first crew of 150+, spread across 25+ countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance.