[Hiring] Guided Compliance Consultant @KPA

Role Description

The Guided Compliance Consultant is responsible for driving the engagement and ongoing success of KPA’s client base. The primary objective is to manage client relationships and educate and guide the client on regulations and rules put in place by Federal, State, and Local Regulatory Agencies.

Responsibilities:

• Research current and upcoming regulations or changes to the regulations.
• Communicate clearly with the owners, executive management, champions, and department managers concerning any current or proposed regulations put in place by regulatory agencies.
• Ongoing communication to educate and consult with clients through calls, regular interactions, emails, and quarterly reports and meetings.
• Assist clients remotely during regulatory inspections conducted by Federal, State, or Local agencies.
• Resolving client issues as part of the escalation process and manage until the issue is resolved.
• Understand the full functionality of the KPA product suite, ABLE software, features and benefits, and competitive position to best support all clients.
• Collect feedback to drive continuous improvement across all areas of the business.
• Other duties as assigned by management.

Success Criteria:

• Ability to work independently and in a team environment with efficiency.
• Experienced at problem solving, organizational and time management skills.
• Dynamic personality with an effective communication style.
• Must be self-motivated and goal oriented.
• Clear and concise with both verbal and written communication.
• Ability to understand process, identify improvements and implement change.

Qualifications

• 2+ years in an Account Management or Field Consultant position.
• Experience in the Finance or Fixed Operations departments of a dealership is a plus.
• Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
• Communicate effectively with clients of all levels.
• Patient, friendly, and direct when necessary.
• Skilled at building long-term relationships with our clients.
• Intellectually curious and able to think on your feet.

Requirements

• $70,000 - $80,000 a year
• In addition to the base salary, this position is eligible for a 7.5% annual bonus.

Benefits

• Medical, Dental, Vision
• Flexible Spending Accounts
• PTO
• Paid and Floating Holidays
• 401k with Company match and immediate vesting
• Company-funded Life Insurance
• Employee Assistance Programs
• No-cost Mental Health Benefits