[Hiring] Guest Relations Coordinator @Texas Roadhouse

Role Description

Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place.

As a Guest Relations Representative, you'll be the voice of Texas Roadhouse, supporting our guests by:

• Answering questions
• Resolving concerns
• Ensuring every guest feels valued

This is a remote position that will work the following schedule (Eastern Standard Time):

• Saturday: 11:30-8pm
• Sunday: 12-6pm
• Monday: 12-6pm
• Tuesday: Team call only 11:30am-12:30pm

Qualifications

• High School Diploma or GED required
• 6 months to 1 year of experience in restaurant operations, hospitality, guest services, or customer service
• Strong communication and problem-solving skills
• Ability to handle sensitive situations with professionalism and empathy
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Outlook, Word, and Excel
• Ability to multitask and prioritize in a fast-paced environment

Requirements

• Answer guest calls with care, professionalism, and genuine concern
• Document guest interactions accurately using ServiceNow
• Investigate and resolve guest concerns using sound judgment and available resources
• Partner with restaurant teams to help achieve successful guest resolutions
• Escalate sensitive or complex concerns to appropriate departments when needed
• Assist guests with gift card questions and issue resolution
• Monitor and respond to social media and online guest feedback opportunities
• Review and route concerns submitted through the Texas Roadhouse website
• Generate and share follow-up communications and reporting with restaurant partners
• Follow up with guests and restaurant teams to ensure timely resolution of open cases

Benefits

• Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
• Generous time off including vacation, parental, donor, and bereavement leave
• Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
• Convenience services like car detailing, dry cleaning, and even spray tans
• Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
• Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals
• Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.