[Hiring] Guest Experience Specialist @Lemonjuice Solutions

Role Description

Looking for a friendly, customer-oriented candidate to join our CoolVacay Department for our corporate office!

• Work Type: Full-time. Hourly. Year-round.
• Work Schedule: Wednesday-Sunday. 40hrs a week.
• Location: Fully remote. Must be available to work in different time zones within the US.
• Must be able to work some holidays and evenings.
• Robust benefits package available.

In this role the Guest Experience Specialist will work with the team to process all guest and owner requests:

• Manage a large number of call intakes during peak seasons and holidays.
• Ensure rates match established codes, document exceptions.
• Verify/adjust billing for guests.
• Message guests answering questions, quotes, help resolve issues and minimize losses in a timely manner.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Work proficiently on software Platforms: Airbnb, Booking.com, VRBO, RHEA.
• Demonstrate consistent attention to detail.
• Negotiate with online listing platforms to attain optimal resolution when disputes arise.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Assist individuals with disabilities, and thank callers with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Advanced computer skills and aptitude for software systems.
• Strong customer service orientation and skills.
• Highly organized.
• Excellent time management and multi-tasking skills.
• Exceptional teamwork.
• Ability to work flexible hours including weekends and evenings as required.
• Clear, concise communications skills (verbal and written).

Requirements

• High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience.
• Vocational School Degree or Business Certification.

Benefits

• Robust benefits package available.

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric