[Hiring] Guest Experience Manager @AltoVita

Role Description

• Reply to client’s enquiries related to guest experience in a timely manner to ensure excellent service delivery.
• Manage incoming guest arrivals & coordinate check-in instructions, booking confirmations and other relevant pre-arrival information (notice to vacate, early departures, extensions).
• Ensure professional incident management in line with AltoVita's quality standards & SLA.
• Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators globally or within their region.
• Proactively contribute to the community building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits).
• Assist with supply chain management, training & performance optimisation of hospitality partners.

Qualifications

• Excellent customer service skills.
• Strong communication skills (verbal and written).
• Ability to work well under pressure and handle high-stress situations with calm and professionalism.
• Ability to understand the client requirements well.
• Strong problem-solving skills, decision maker and ability to think on your feet.
• Self-motivated, proactive and results-driven.
• Ability to quickly learn new software quoting tool.
• 3 years+ experience in the corporate accommodation industry and guest experience processes.
• Reservations knowledge will be a plus.
• Ability to work independently.

Benefits

• A team that will always put you first.
• Incredible opportunities for growth and career advancement.
• A fully-remote working environment.
• Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more.
• A work-from-home allowance to get your home-office set up.
• A generous vacation package so you can recharge or explore.