[Hiring] Guest Experience Executive @Houst

Role Description

We’re hiring French speaking Guest Experience Executive to join our remote team in the Philippines.

Shifts: 5 days a week, 8-hour shifts between 11:00 AM and 12:00 AM UK time, Monday to Sunday, including weekends and public holidays.

Your day to day will include:

• Responding to inbound messages and calls, resolving issues quickly and calmly.
• Handling complaints with confidence and empathy.
• Managing reservations and bookings to keep everything running smoothly.
• Providing clear information about properties, house rules and processes.
• Collecting and verifying guest ID documents and submitting required details to regulatory systems.
• Ensuring all pre-arrival information is complete before check-in.
• Carrying out concierge outreach to improve the guest experience.
• Logging all interactions accurately in our CRM.

It’s fast paced, sometimes unpredictable, and no two shifts look exactly the same.

Qualifications

• Fluent or business level English, written and spoken.
• Strong customer service skills and confident phone manner.
• Excellent written communication, clear, professional, and calm under pressure.
• Comfortable multitasking across systems and conversations.
• Confident using CRMs and digital tools.
• Solid problem solving skills, especially when dealing with frustrated guests.
• Previous experience in Airbnb or hospitality is helpful, but not essential.

Requirements

• A quiet, dedicated workspace.
• Headset with mic and webcam.
• Stable high speed internet with backup, minimum 5 Mbps.
• Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD.

Benefits

• This is a contractor role.
• We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth.
• We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.
• Salary: 45000-55000 PHP (dependent on experience).