[Hiring] Guest Care & Property Executive @Paired

Role Description

We are looking for a proactive and organized Guest Care & Property Executive to support our UK-based client's guest communications, property management, and enquiry handling during both regular and out-of-hours operations. This role combines customer service, operational support, and database management to ensure a smooth experience for guests, landlords, and internal teams.

Working Hours various:

• Monday – Friday: 9:00 am – 10:00 pm GMT
• Saturday & Sunday: 8:15 am – 10:00 pm

This role provides operational cover to ensure seamless, exceptional guest, supplier and landlord support. The UK office is open from 9:00 – 5:30 pm. We then run an Out Of Hours (OOH) service until 10 pm from South Africa. The core OOH timings are from 5:30 – 10:00 pm Mon – Friday and 8:15 am – 10:00 pm Saturday & Sunday.

Qualifications

• Previous experience in customer service, operations, hospitality, property, or administrative roles
• Strong communication and problem-solving skills
• Excellent multitasking and organizational abilities
• Comfortable working independently in a remote environment
• Proactive, detail-oriented, and customer-focused mindset
• Good computer skills (Microsoft Office / Microsoft 365)

Requirements

• Quiet workspace
• Reliable internet connection
• Computer/laptop
• Mobile phone
• Microsoft Teams access

Benefits

• Competitive salary
• Ability to work remotely
• Significant room for growth over time