[Hiring] Group Health CSR Supervisor @Dane Street, LLC

Role Description

The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team.

• Oversight of Case Handling
  • Oversight of File Review to ensure that cases are properly notated and are processed timely.
  • Provide guidance on cases where there are questions on assignment and process handling.
  • Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required.
  • Provide guidance and resolution to issues brought to the attention of the supervisor.
• Coaching
  • Train new team members on case workflow, processes and client specific requirements.
  • Conduct one on one meetings with staff for progress meetings and to provide feedback.
  • Participate in writing initial and annual reviews of staff members. May provide input into the hiring & firing process.
• Client Interaction
  • Provides updates to clients frequently on cases in progress.
  • Responds to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.
  • Ensure proper documentation for complex cases is provided to the client.
  • Provide exceptional customer service to clients.

Qualifications

• An Associate’s Degree or Bachelor’s Degree is preferred.

Requirements

• Experience supervising or managing teams is critical.
• Business experience in a healthcare and/or insurance setting is preferred.

Job Related Skills/Competencies

• Present exceptional communication skills with a clear understanding of company business lines.
• The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
• Computer literacy and typing skills are essential.