[Hiring] Government VIP Travel Consultant @ADTRAV Travel Management

Role Description

ADTRAV is seeking a Government VIP Travel Consultant to be responsible for all aspects of travel management for our government VIP clients. This includes:

• Conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Booking and issuing domestic and complex international airline itineraries, hotel reservations, and transportation reservations through a GDS system.

The schedule for this position is either Friday-Tuesday or Saturday-Wednesday (must be able to work every weekend). The hours can be flexible on the weekdays but the hours on Saturday and Sunday are 9am-6pm CT. This position is remote; however, it may require travel on-site to our government client in downtown Washington, D.C. for 1-2 weeks of training at the start of employment. Candidates must be a US Citizen per contract requirements and pass an extensive government clearance, including reviewing criminal history, credit, employment, and IRS tax information.

Essential Duties and Responsibilities include:

• Answering calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries.
• Utilizing Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently.
• Maintaining sufficient account knowledge to assist clients without delay.
• Checking queues daily to ensure accuracy and that all issued tickets are complete.
• Maintaining service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Providing travel expertise to clients.
• Sending quotes for international travel; breaking rules down to see if there are restrictions or are non-refundable, understanding open skies and FAA rules.
• Maintaining knowledge of passport and visa guidelines and federal travel regulations.
• Providing accurate information, guidance, and direction to travelers on the requirements, processes, and procedures of securing passports and visas.
• Meeting KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
• Communicating with airlines on flight changes, seating, and upgrades and providing updates to the client as needed.
• Following ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Providing excellent customer service in every interaction with travelers, showing empathy and being able to identify and solve traveler issues.
• Communicating effectively with other agents and employees to solve problems, gather information, and service travelers.
• Becoming knowledgeable in ADTRAV's industry and customer base.
• Participating in ongoing training to continuously build knowledge and skills in the industry.
• Representing ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhering to company policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• At least 5 years of experience booking domestic and international travel; complex international a plus.
• Experience booking travel for government clients.
• Experience working with VIP clients and providing high touch, white glove service.
• Prior experience with Visa/Passports preferred.
• Experience using a GDS System; Sabre required, Amadeus a plus.
• Highly knowledgeable of city, airline, hotel, and car rental codes.
• Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement.
• Ability to weigh cost benefits and recommend alternate travel options to travelers within policy.
• Strong computer and typing skills, including the ability to navigate quickly between programs and use shortcut keys.
• Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
• Ability to consistently deliver excellent customer service, internally and externally.
• Experience with Microsoft Office suite (Outlook, Word, Excel).
• Highly proficient in business writing and able to format emails and communication with proper grammar and spelling.
• Excellent English written and verbal communication skills.
• Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Strong organizational and problem-solving abilities.
• Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
• Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
• Ability to work remotely and meet the company home-office requirements.
• Able to sit and work at a computer for extended periods of time, without leaving the work area.
• Be able to successfully attend and pass new hire and department-specific training.
• Able to travel on-site in Washington, DC for training.
• Able to maintain confidentiality of company and client information.
• Able to work a schedule that is either Friday-Tuesday or Saturday-Wednesday, and falls between 7am-7pm CT.
• Able to successfully pass a credit, criminal, and/or employment reference background check.
• Able to successfully pass a government clearance process as required by the client.

Benefits

• Competitive pay range of $27-33/hour, based on experience with VIP clients and experience booking government and complex international travel.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Flexible Spending Accounts.
• 401(k) plan.
• Paid Time Off (PTO).