[Hiring] Government Customer Success Manager @Zebra Technologies

Role Description

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

As the primary post-sale point of contact for our key government clients, you will:

• Use in-depth knowledge of the public sector, client industry, and/or business processes.
• Drive and increase adoption and utilization of Zebra’s products within strategic accounts.
• Demonstrate product features to help customers achieve specific business results.
• Hold direct responsibility for identifying opportunities and closing additional revenue from assigned clients.
• Ensure best practices are adopted for product use while adhering to all government and agency-specific protocols.
• Handle escalations and coordinate across functional areas of the company.
• Be responsible for the tangible value generated from other Zebra solutions and future acquired businesses.

Qualified employees must reside in the US with the ability to travel +/- 25% or as business dictates.

Please ensure resume submitted clearly showcases a proven track record of success in the government sector.

Qualifications

• Bachelor’s degree required.
• 5+ years’ experience in B2B customer-facing account management, sales, customer success, or an applicable position.
• Experience working with customers in the government sector (FED and/or SLED).
• Must reside in the US with the ability to travel +/- 25% or as business dictates.

Requirements

• Must enjoy analyzing large data sets and working in Microsoft Excel.
• Should possess strong knowledge of business challenges/enterprise landscape.
• Must be highly collaborative with the proven ability to build strong internal and external relationships.
• Demonstrated project management skills along with stellar organizational and communication skills.
• Must possess an executive presence with the ability to speak at the Director and C-level.
• Completion of a successful federal security clearance is a requirement of the position.
• US citizen required - individual must be able to obtain a Public Trust/Sensitive Security Clearance.
• 7 year employment/education verification.
• 5 year credit check.
• A pre-employment drug screen which will test for federally controlled substances, including THC.
• 5 year fingerprinted criminal background screen.
• 7 year criminal county search.
• Federal Criminal Search - all counties lived and worked in 7 years.
• 7 year multi jurisdiction search.
• Social Security Trace.
• Drug Test - 9 panel drug test.

Benefits

• Comprehensive and competitive benefits program including healthcare, wellness, and inclusion networks.
• Continued learning and development offerings.
• Community service days.
• Traditional insurances, compensation, parental leave, employee assistance program, and paid time off offerings.

Salary

USD 84,900.00 - USD 127,300.00 Yearly. Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

All Zebra roles are eligible for cash incentive programs, linking Company and individual performance together.