[Hiring] Good Hands Repair Network Administrative Consultant @Allstate

Role Description

Join Our Team as a Good Hands Repair Network Administrative Consultant! Are you passionate about delivering top-notch service and making a real impact? As a Good Hands Repair Network (GHRN) Administrative Consultant, you'll be the go-to expert helping customers get back on the road quickly and confidently.

• Work closely with trusted repair shops to ensure smooth operations
• Keep customers informed about their repair status
• Answer questions and resolve issues with care and professionalism
• Guide where repairs should take place and ensure high-quality work
• Negotiate fair pricing for parts and services
• Improve repair efficiency and keep costs in check
• Deliver an exceptional customer experience

Qualifications

• Auto technical repair knowledge in a collision repair setting
• Understanding of repair methodology and processes
• Prior experience using an auto estimating program such as CCC One
• Strong auto damage analysis background (12 months preferred)
• Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred
• Familiarity with insurance policies, coverage, and repair processes
• Eastern Time Zone preferred

Requirements

• Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring
• Investigator: Independently investigate casualty claims by performing detailed reviews of damage
• Effective Communicator: Use phone, emails, and video chat to assist customers
• Negotiator: Evaluate and negotiate claims settlements with various parties
• Problem Solver: Utilize multiple tools to get the job done in a fast-paced environment
• Recorder: Protect the company financially by executing policies and maintaining clear records

Additional Responsibilities

• Serve as primary liaison between the GHRN shops, customers, and adjusters
• Assist with shop questions and resolve moderately complex coverage and repair quality issues
• Process claim payments
• Review, analyze, and determine actions needed for agent and vendor inquiries
• Summarize documents and enter notes into the claims system
• Generate and analyze system reports to identify trends or issues
• Research and recommend alternative parts in claims

Work Location

This is a remote, home-based position. Your home office does not need to be near an Allstate office, but you must reside in the United States.

When Working from Home Full-Time You’ll Need:

• A dedicated workspace in your home that is private and free from distractions
• Minimum internet bandwidth of 50 MB down / 5 MB up
• An appropriate work surface and seating for a professional home office setup

Notice of Licensing Requirement:

• As a condition of employment, you may be required to obtain an adjuster and/or an appraiser license within 60 days of hire
• The Hiring Manager will assist you with licensing if required

Sign On Bonus:

• You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role
• Candidates who have previously worked for Allstate and are seeking to be rehired are not eligible for this sign-on bonus

Allstate Benefits:

• Competitive pay with support for continuous development and career advancement
• Flexibility in scheduling and a time off policy that supports work/life balance
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with life

Compensation

Compensation offered for this role is $53,500.00 - $84,625.00 annually and is based on experience and qualifications.