[Hiring] Global Role Owner - Partner Success Manager @Microsoft

Role Description

We’re looking for an experienced Partner Success Manager - Role Owner & Community Leader to join the Customer Advocacy team and lead our Azure Success Manager Community and Landing workstream. This role will partner with the Small, Medium, Corporate (SMC) segment and will lead all aspects of community engagement for the newly created Partner Success Manager (PSM) role within SMC.

• Manage a global community of Partner Success Managers in developing consistent best practices.
• Conduct monthly forums to share information and generate new ideas.
• Work closely with reporting resources and product management to drive delivery excellence.
• Cater the community focus towards key KPIs for the ASM role.

Responsibilities

• Content Creation and Delivery:
  • Contributes to creating, managing, and delivering content for channels.
  • Partners with other teams to obtain relevant assets for content creation.
  • Demonstrates an understanding of the general voice and tone used to represent a product.
• Customer Experience:
  • Contributes to enforcing and upholding established user guidelines.
  • Fosters and curates a positive, healthy community.
  • Identifies and creates opportunities for community engagement.
• Relationship Management:
  • Coordinates and collaborates with internal stakeholders.
  • Contributes to building and managing relationships with community influencers.
  • Helps serve as a conduit for community perspectives.
• Customer Research and Reporting:
  • Contributes to customer research through multiple methods.
  • Creates and delivers reports on key performance indicators (KPIs).
• Early Access Program Management:
  • Contributes to drafting daily communications and status updates to beta participants.
  • Performs outreach to identified potential participants to recruit for beta/flighting.

Qualifications

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.
• Master's Degree in relevant field AND 8+ years experience in similar roles OR Bachelor's Degree AND 12+ years experience OR equivalent experience.

Requirements

• Business Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year.
• Different range applicable to specific work locations, with a base pay range for this role in the San Francisco Bay area and New York City metropolitan area of USD $148,400 - $222,600 per year.

Benefits

• Eligible for benefits and other compensation.
• Find additional benefits and pay information here .