[Hiring] Global Immigration Analyst @Centuro Global

Role Description

Centuro Global is growing our 24/5 customer service coverage to support our clients in the US and/or APAC time zones. We require one or two Customer Service Executives to join the Global CS team.

• Own end-to-end immigration/visa case management for an assigned caseload: client communication, document collection, application preparation, submission tracking, and status updates.
• Respond to client queries and case updates within SLA (targets to be shared; general response and urgent-escalation windows apply).
• Proactively flag blockers (missing documents, portal issues, government delays) rather than leaving a case without an update.
• Escalate appropriately to the Global CS Lead when a case is at risk of missing SLA, and keep internal case notes current and accurate.
• Cross-train across visa types as volume dictates.
• Contribute to a high-ownership, outcomes-focused team culture: we care about results and supporting each other under pressure, with autonomy over how you get there rather than close oversight of hours worked.

Qualifications

• Prior hands-on experience in immigration case management or visa processing at an immigration law firm, Big 4, EOR/PEO provider, or in-house global mobility team.
• Strong written and verbal client communication skills.
• Willingness to work a shift pattern that may fall outside standard daytime hours, to align with clients and colleagues across other time zones.
• Must be able to work US or APAC hours.

Requirements

• Comfort managing a live caseload under SLA pressure, including knowing when and how to communicate delays to clients rather than going quiet.
• Prior exposure to specific visa categories is a plus; flexibility to train into new categories is important.
• Ideally, the candidate will be based in Singapore or The Philippines but we will consider anywhere as long as the hours are covered.

Compensation and contract notes

• The compensation will vary based on experience and location.
• Aim for a strong candidate, with the ability to manage their own caseload with limited support (the rest of the team work UK hours) to spearhead a new CS team in a secondary location.
• The full compensation and package will vary based on local requirements.