[Hiring] Global Assignment Manager @CapRelo

Role Description

Responsible for the coordination and management of relocation and assignment services for Clients’ employees embarking on a new global assignment or transfer, or domestically relocating within Canada in line with client policies or contractual specifications.

• Services may include home marketing assistance, property management, home purchase assistance, discussion of cost estimates and calculation/accordance with client policies
• Policy orientations with assignees and their families – including explanation of balance sheets and allowance calculations
• Household goods shipment, temporary living, home finding, furniture rental, visa and immigration coordination, cultural training, language training, expense administration
• Managing return trips, payment of miscellaneous allowances, destination/settling in services, repatriation
• Single point of contact for all transactions

Qualifications

• Bachelor's Degree or equivalent experience
• Fluent in English and French (Canadian) - spoken and written
• Three to five years’ experience within the Global Mobility or Relocation industry, working on Canada domestic moves as well as global relocations or customer service experience
• Microsoft Office Suite knowledge
• Understanding of relocation and assignment processes including policy fundamentals and allowance calculations as well as an understanding of the Canadian real estate market preferred
• Ability to multi-task in a high-pressure environment
• Exceptional organizational, communication, planning and interpersonal skills
• Strong attention to detail
• Outstanding customer service skills
• Experience of working remotely and being part of a global team

Requirements

• Manage the end-to-end lifecycle of all types of mobility services, including domestic relocations, short and long-term and commuter assignments and permanent transfers
• Conduct policy orientation calls and counsel the employee on the applicable Mobility policy
• Coordinate tax consultation services as required and manage policy components to ensure compliance and financial risk management
• Communicate directly with the client as appropriate
• Manage policy exceptions as directed by the client
• Proactively manage all service partners used as part of the relocation process
• Manage expenses and coordinate with appropriate departments to ensure timely payments
• Proactively connect with employee prior to relocating, while on assignment and when returning from assignment
• Advise business sponsors on policies and processes, managing their expectations in terms of timescales, costs, and key mobility considerations
• Use technology and systems to track, manage and update each step of the process
• Maintain files with comprehensive audit trails and notes, following all SOP’s and checklists
• Manage the household goods process including survey, pack/load, delivery and claims
• Participate in annual or quarterly meetings with client as required
• Meet/exceed service metrics
• Support Global Team Lead with special projects
• Some after-hours communication may be required
• Maintain a professional and positive work attitude and team spirit
• Represent self and CapRelo in a professional manner at all times

Benefits

• Technology-driven company focused on delivering best in class relocation and assignment services on a global platform
• Goal to make the relocation process easy for everyone involved
• Employees simplify and streamline the complexities of relocation through various capabilities
• Strive to attract the best and the brightest who will bring their unique abilities
• Opportunity to use talents and have a real impact on company performance