[Hiring] GIS Analyst Support @Crescendo.ai

Role Description

As a GIS Analyst, you’ll become an expert in cutting-edge technology...our drone flight and 3D data platform! We are serious about providing a top-notch customer experience through continuous learning, knowledge-sharing, and deep customer empathy. You will collaborate with both your fellow Support folks around the world and cross-functional teams to resolve customer issues and help improve our products!

• Use your drone flight and GIS knowledge to help our customers resolve any issues they may have when using our products to fly their drones, capture ground-based imagery with their 360 camera, or process and analyze collected data.
• Rapidly and accurately resolve customer tickets via email, chat, and phone-based support in Zendesk.
• Look for ways to improve processes and tools to help us scale our global support team.
• Continue growing and refining our knowledge base by contributing to both internal and external documentation.
• Use your active listening, customer empathy, and de-escalation skills to maintain and grow customer relationships.
• Advocate for our customers by collaborating directly with Engineering, Product Management, and our UX team on customer pain points or other product improvements.

Qualifications

• Fluency in English and Portuguese (written and spoken), with the ability to clearly explain technical concepts in a simple, user-friendly way.
• A bachelor’s degree or higher in Geographic Information Systems (GIS), Geomatics, or a related field, with a strong interest in geospatial technologies.
• Strong problem-solving and troubleshooting skills, with the ability to recognize patterns that may indicate deeper technical issues.
• Excellent time management and prioritization skills, allowing you to manage multiple tasks effectively in a fast-paced environment.
• A customer-first mindset with deep empathy and a genuine desire to help others, even in challenging situations.
• Clear and effective written and verbal communication skills, including the ability to document processes and share knowledge with internal teams.
• Curiosity and a continuous learning mindset, with a strong desire to expand technical knowledge and skill sets.

Requirements

• Contract Duration: Contractor
• Training Schedule: Monday-Friday, 9:00 am - 6:00 pm, Saturday and Sunday off
• Work Schedule: Monday-Friday, 8:00 am - 5:00 pm, Saturday and Sunday off
• Work Type and Location: Remote - Brazil
• Expected Start Date: July 16, 2026

Benefits

• Remote working arrangement
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development