[Hiring] German Speaking Video Streaming Customer Experts @Mercier Consultancy Group

Role Description

We are currently looking for motivated individuals to join our team as German Speaking Video Streaming Customer Experts. This position in Greece is an ideal opportunity for those looking to advance their career in the global streaming entertainment industry while enjoying the vibrant lifestyle of the Mediterranean.

• Provide high-quality technical support to users of a leading global streaming platform.
• Assist customers with subscription management, account billing, and device troubleshooting.
• Navigate streaming-specific software to resolve content playback and app connectivity issues.
• Maintain a deep understanding of the platform's content library and service features.
• Act as a brand ambassador, ensuring a premium user experience for every customer.
• Collaborate with international teams to enhance streaming service performance and user retention.
• Report recurring technical bugs to specialized engineering departments within the streaming infrastructure.

Qualifications

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in the streaming platforms industry and digital media.
• Professional communication skills with a customer-centric mindset.
• Basic technical aptitude for troubleshooting streaming applications on various devices.
• Resilient, positive, and adaptable to a dynamic remote working environment within Greece.

Benefits

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training programs to excel in German-speaking jobs.
• Health Insurance and comprehensive benefits package.
• Fully Paid Relocation Package (flight, transfer, hotel) for candidates relocating to Greece.
• Monthly Performance Bonus linked to service quality.
• Exposure to a fast-paced environment among the most prestigious German-speaking jobs in Greece.

Company Description

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing multilingual professionals for elite roles, ensuring both career growth and cultural enrichment for our candidates.