[Hiring] German speaking Support Agent @SIXT

Role Description

Ready to boost your career with a leading company in premium mobility? At SIXT, we’re looking for a Support Agent for SIXT ride - the Premium Chauffeur Service - with fluent German and English skills, experience in customer service, and a proactive attitude. We offer a 100% remote position from anywhere in Spain and the chance to grow within the automotive sector.

Customer care is our top priority. Whether by phone, email, chat, or social media – in German or English – we’re looking for people who are committed to providing effective solutions. Do you have experience in call centers or customer service? Then this opportunity is for you!

• Together with the support team, act as the interface between customers and chauffeurs
• Ensure high-quality standards are met and that every customer is safely transported from point A to B
• Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary
• Make sure each booked transfer is assigned to the appropriate driver
• Ensure that drivers and customers find each other – whether at a major airport, hotel, trade fair, company, or private residence – even when things get chaotic
• Take care of every customer – celebrity or not

Qualifications

• Fluency in both German and English, with excellent communication skills
• Passion for customer service and a genuine interest in supporting and assisting clients
• Minimum of 1 year of experience in a similar customer-facing or service-oriented role
• Proficiency with MS Office tools and confidence in working with digital systems
• Ability to work effectively in a remote environment, with availability for rotating shifts from Monday to Sunday
• A proactive, solution-oriented mindset with a strong focus on delivering outstanding customer experiences

Benefits

• Work-Life Balance: This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life
• Employee Benefits: Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products
• Team Building Activities and International Events: Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world
• Professional Growth: Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment