[Hiring] German Speaking Solutions Consultant @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is currently seeking a talented and motivated German Speaking Solutions Consultant to join a dynamic customer support services team based remotely within Greece. This is a fantastic opportunity for German-speaking professionals to take their career to the next level, delivering outstanding service and consultative support to a diverse client base in a fast-paced, international environment.

• Serve as the primary point of contact for German-speaking clients, delivering prompt, professional, and solution-oriented support across multiple communication channels including phone, email, and live chat.
• Diagnose customer issues efficiently, providing clear guidance and tailored resolutions that meet and exceed client expectations within the customer support services framework.
• Maintain thorough and accurate records of all customer interactions, inquiries, and resolutions using internal CRM and ticketing systems.
• Collaborate closely with cross-functional teams including technical support, account management, and operations to ensure seamless end-to-end customer experiences.
• Proactively identify patterns in customer feedback and escalate recurring issues to relevant departments, contributing to continuous service improvement initiatives.
• Educate clients on available products, services, and self-service tools, empowering them to get maximum value from their solutions.
• Adhere to established service level agreements (SLAs), quality benchmarks, and compliance standards at all times.
• Participate actively in team meetings, training sessions, and performance reviews to ensure ongoing professional development and knowledge sharing.

Qualifications

• Native or fluent German language skills, both spoken and written, are essential for this role.
• A valid EU passport is mandatory for relocation and employment eligibility purposes.
• Prior experience in customer support services, client-facing roles, or a similar consultative support environment is highly desirable.
• Excellent interpersonal and communication skills, with a natural ability to empathise with customers and deliver clear, confident solutions.
• Strong digital literacy, including proficiency with CRM platforms, helpdesk software, and standard office tools.
• A proactive, results-driven mindset with the ability to manage multiple priorities effectively in a remote working environment.
• Good command of English is an advantage, facilitating smooth internal communication within a multicultural team.

Benefits

• Competitive Monthly Salary reflective of your experience and expertise in customer support services.
• Fully Paid Training programme to ensure you are equipped for success from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your move to Greece.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition.
• Remote Working Flexibility, allowing you to work from the comfort of your home within Greece.
• A vibrant, multicultural work environment with genuine opportunities for career advancement.
• And Much More...

Company Description

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class employers across a wide range of industries.