[Hiring] German Speaking Partner Technical Solutions Consultant @Mercier Consultancy Group

Role Description

We are currently seeking a dynamic professional for the German Speaking Partner Technical Solutions Consultant position in Bulgaria. This role is perfect for a customer-centric expert looking to advance their career within the vibrant Customer Support Services industry while benefiting from one of the most attractive relocation packages for jobs in Bulgaria.

• Provide high-level technical support and consultancy to partners within the Customer Support Services network.
• Troubleshoot complex technical issues with precision, ensuring a seamless user experience for German-speaking clients.
• Maintain detailed documentation of all support interactions within the Customer Support Services ticketing system.
• Collaborate with cross-functional teams to optimize technical workflows and service delivery protocols.
• Act as a primary point of contact for resolving high-priority technical escalations effectively.
• Consistently meet performance benchmarks and contribute to team success in the fast-paced environment of German-speaking jobs.
• Advocate for partner success by providing proactive technical solutions and insights.

Qualifications

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in technical support or the Customer Support Services sector.
• Strong problem-solving skills and the ability to articulate technical concepts clearly.
• Excellent communication skills and professional demeanor.
• A proactive mindset, eager to excel in one of the most competitive German-speaking jobs in the region.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Opportunity to thrive in top-tier jobs in Bulgaria.
• And Much More...

Company Description

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across the European BPO and Customer Support Services landscape. As a global partner, we pride ourselves on facilitating career-defining opportunities that foster professional growth and operational excellence.